Frequently Asked Questions

Sample Drop is a UK-based online sample-sale store offering premium outdoor, sports and lifestyle products at heavily reduced prices.

Our stock includes sales samples, surplus stock, discontinued colourways and end-of-line products from leading brands. Many products are available in extremely limited quantities—and sometimes we only have one.

Brands and distributors use samples to show products to retailers before each selling season. Once the season has finished, those samples may no longer be needed, even though the products themselves are perfectly usable.

We also purchase excess stock, discontinued products and end-of-line collections. This allows us to offer genuine branded kit at considerably lower prices. No mysterious bloke in a pub car park required.

Yes. Our products are genuine and sourced from established brands, distributors, sales agents and trusted industry partners.

Products in our main collections are new and unworn unless the product page clearly states otherwise.

Products in The Outlet may be ex-display, ex-demo, lightly used or B-grade. Their condition and any known imperfections will be clearly described on the product page.

A B-grade product may have a cosmetic mark, damaged packaging, a minor manufacturing imperfection or evidence of being used as a display sample.

The specific condition will be explained in the product description. B-grade does not automatically mean faulty.

We make every effort to ensure our photographs, colours and descriptions are accurate. Colours may appear slightly different depending on your screen.

Some listings use official brand imagery. If a sample or Outlet product has a noticeable difference or imperfection, we will describe it wherever we are aware of it. Contact us before ordering if you would like additional information or photographs.

Many of our products are genuine sales samples, so we may only receive one product in a particular size or colour.

Once it has sold, we may not be able to obtain another. Leaving it in your basket for three days while you “have a think” is therefore a dangerous sport.

Sometimes, but many products are genuinely one-off. Join our mailing list and follow us on Instagram to hear about new stock and upcoming drops.

Sizing varies between brands, so please check the product description and our available size charts before ordering.

If you are unsure, email awesome@sampledrop.co.uk with the product name and your sizing question. We will help wherever we can.

We generally cannot reserve products because much of our stock is limited to a single item. Products are not secured until checkout has been completed and payment has been accepted.

Contact us as quickly as possible with your order number. If your order has not been processed or dispatched, we will do our best to change or cancel it.

Once an order has entered the dispatch process, changes may not be possible—but your applicable cancellation and return rights remain unaffected.

Check your junk or spam folder first and confirm that you entered the correct email address at checkout.

If you still cannot find it, contact us with your name, delivery postcode and approximate order time so we can check whether the order was received.

Orders are normally dispatched within 48 hours, excluding weekends and public holidays.

Processing may take slightly longer during major sales, product drops and especially busy periods. We will contact you if there is a significant delay.

Standard UK delivery normally takes approximately 2–3 working days after dispatch.

Delivery estimates are not guaranteed and can be affected by the courier, weather, public holidays or other circumstances outside our control.

Yes. Standard UK delivery is free on orders over £150. Delivery charges for smaller orders are shown at checkout.

Available delivery services and prices will be shown at checkout. If you need an order urgently, contact us before purchasing so we can confirm what is realistically possible.

Once your order has been dispatched, you should receive an email containing your tracking information. Tracking can sometimes take several hours to update after the courier receives the parcel.

Check the tracking information first. If there has been no update for an unusual length of time, contact us with your order number and we will investigate with the courier.

Yes, we ship to a range of international destinations. Available services, prices and estimated delivery times are calculated at checkout.

International orders may be subject to customs charges, import duties or local taxes. Unless checkout specifically states that these charges are included, they may be payable by the recipient.

Possibly. Contact us before ordering with the complete destination and required delivery date. We will check the available options, although delivery to remote areas cannot always be guaranteed.

Yes. You may notify us that you wish to cancel or return an unwanted product within 14 days of receiving it. After notifying us, you have a further 14 days to send it back.

Please read our Returns, Refunds and Exchanges Policy for the complete conditions.

Yes. A product is not excluded from return simply because it was discounted, sold as a sample or purchased from The Outlet.

A specific imperfection that was clearly disclosed before purchase will not normally make an Outlet product faulty. Your rights remain unaffected regarding other faults or issues that were not disclosed.

For an unwanted product or change-of-mind return, the customer is responsible for return postage.

If a product is faulty, damaged on arrival, misdescribed or incorrectly supplied, Sample Drop will cover the reasonable return cost. Please contact us before paying for return postage.

Because our stock is extremely limited, direct exchanges are not always possible. The quickest option is normally to return the unwanted product for a refund and place a new order.

We cannot guarantee or reserve another size while your return is in transit.

Email awesome@sampledrop.co.uk as soon as reasonably possible with your order number and a description of the problem.

Photographs are helpful and may allow us to resolve the issue more quickly. We will explain the available options and arrange appropriate return instructions where necessary.

Once your return has been received, we will inspect it and confirm the outcome by email. Valid refunds will be issued to the original payment method.

Your bank or payment provider may take additional time to display the funds. Full timescales are explained in our returns policy.

A manufacturer’s warranty may not always be supplied with a sample, end-of-line, ex-display or Outlet product. Warranty availability varies between products and brands.

The absence of a manufacturer’s warranty does not remove your statutory rights against Sample Drop. Products must still be of satisfactory quality, fit for purpose and as described.

If you experience a problem, contact us rather than approaching the manufacturer first.

Sample Drop is primarily an online store. Our Norwich premises are not operated as a conventional walk-in retail shop.

If you would like to discuss a collection or visit, please email us in advance and wait for confirmation before travelling.

Email awesome@sampledrop.co.uk. Please include your order number if your question concerns an existing order.

Our postal address is Sample Drop, Norfolk Tower, 48–52 Surrey Street, Norwich, NR1 3PA, United Kingdom.

Join our mailing list and follow Sample Drop on Instagram for new products, brand announcements, special offers and upcoming sample drops.

Much of our stock is limited, so signing up is the best way to avoid arriving three minutes after everyone else has bought the good stuff.